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We want you to love your purchase, and we want to see you again. So if you find yourself unhappy with your order for any reason, please let us know. We would love the opportunity to discuss the situation with you and come to a mutually agreeable outcome.

If you wish to return an item you have ordered, we are happy to accept returns or exchanges on items in their original condition (unworn, unused, and in original packaging) within 14 days from the date of the item’s arrival. Return shipping charges will be the responsibility of the buyer. Your refund will be processed once we have received the returned item and have ensured it’s still in perfect condition. Although it’s rare, the mail system does have its flaws and parcels could potentially arrive damaged. Should this be the case, please send us a photo of the parcel and we will take the necessary steps. If you are in any way less than satisfied with little Ruby, please let us know before leaving feedback. It truly is our highest priority to have happy customers. We will do whatever we can to make you happy.